Library & Information Systems Manager, RDS
The goal of our Managed Print Services team is to work in partnership with the RDS to devise the optimum solution for the Society’s needs. Our team tailored a solution to satisfy the individual requirements across the wider campus and benefited the overall organisation through increased productivity and cost savings.
“Upon the recent renewal of our contract, we upgraded to new HP Future Smart devices and added six additional devices. We also implemented some software upgrades, including HP Access Control and a full secure print solution on the entire fleet for all of our staff across the entire organisation.”
“As our operation has grown, Stacked have consistently monitored our requirements and advised us accordingly. The addition of HP Access Control means that we now have full transparency on our costs by department which is a big plus.”
“What sets Stacked apart is the level of service they provide. Our account manager is a great support. He’s in regular contact and deals with any issues efficiently. One of the best things about Stacked is their flexibility. During some of our events, like the Dublin Horse Show, our printing needs increase and they supply extra printers during those times and then take them away again when they’re no longer needed. During the original tender process, we were back and forth a lot with them and I remember that they were willing and able to go the extra mile. They adapted their business model to suit our needs and that makes all the difference. The redeployment went very smoothly. The engineer was experienced and efficient in working with our team to get all printers installed with the minimum amount of fuss. We have had no major issues since the printers went in so our contact with after sales and service has been low. That for us is a win. I would not hesitate to recommend Stacked to a friend or a colleague.”