Guest Services Manager, The Lyrath Estate
The Lyrath was managing 17 devices with 44 different supply types. Within this device portfolio there were 5 different brands and 13 different models. It was a major headache and as time went on, it was getting more complicated instead of less. The entire print process needed to be streamlined, simplified and organised in a way that was straightforward and would not take staff away from their main duties.
A mix of single function high volume mono machines, along with future smart intelligent colour MFP’s were installed. The number of devices was reduced from 17 to 15, supply types were reduced from 44 to 13, brands from 5 to 1 and models from 13 to 4. We also introduced a fully automated supplies replenishment and billing solution.
The mix of devices and the services that were implemented here were tailored to the Lyrath’s particular situation. This is a really important part of the stacked process. We don’t just implement a one for all solution. We recognise that a managed print solution needs to work around the client’s business and not the other way around.
After we implemented a true managed print service, staff were able to concentrate on their core competencies and not worry about print. Through the introduction of simple scanning solutions such as scan to email and by setting up a folder system, we also helped to improve workflow and productivity.