We recently announced that we were awarded with both the ISO 9001:2015 quality management and the ISO 14001:2015 environmental management certifications.
We have invested heavily in our overall business model so that it embraces the ethos of continuous improvement, environmental awareness and quality management systems that ISO demands. Both of these certifications were only achieved through a huge amount of hard work and commitment by the entire stacked team.
Here, we share what achieving two ISO certifications means to our key business areas.
Paul Sweetman, Managing Director of Stacked says;
“Being recognised by an independent body for your internal systems, processes and company values is an irrefutable way to demonstrate your ability to serve your customers properly and deliver on your promises in the long term. You can be fully confident that here at Stacked, we are in a position to not only deliver on our promises but to exceed our customers’ expectations on a daily basis.”
“I am a dedicated recycling advocate myself so being able to tell our customers that we hold not one, but two ISO certifications is something we can be hugely proud of. From a Sales perspective, I think customers can hear the pride in our voices when we tell them, and they are genuinely impressed at our achievement. It also gives new customers something to consider when they are deciding on a potential supplier.”
Jody O’Donohoe, Sales Director
“For Customer Service, knowing that we have achieved these certifications gives us a real sense of pride in our systems and processes. We can be quietly confident that if a customer has an issue or query with an order, we have implemented the right management processes to ensure a speedy resolution. It offers that extra peace of mind for our customers knowing that if they have an issue, we will resolve it in a professional and timely manner.”
Gillian McCann, Contracts Manager
“Our Service Delivery & Support team work hard to ensure that our Managed Print customers are well supported and any issues resolved in the fastest and most convenient manner possible for the customer. These certifications tell us that we have the right systems in place to deliver on our promises. Going forward they will ensure that we continuously search for ways to improve our offerings and delight our customers.”
Francisco Drohan, Service Delivery Manager
“Our MPS team work hard to build relationships with our customers and being able to say that they represent a company that hold two ISO certifications is a fantastic achievement. It means that both our existing and new customers know that we are in a position to deliver a consistent and professional service now and into the future.”
Pat Sweetman, Commercial Director
“From a Finance perspective, achieving these ISO certifications means that all our processes, across the entire business have been examined, tested and approved in line with a recognised quality management system. This is an important achievement for the business and is a demonstration of our ability to back up our offerings with robust processes that work for the business, our stakeholders and our customers.”
Anne Bruton, Finance Manager