Royal Dublin Society
Home to Ireland’s best-known venue, the RDS is Ireland’s Philanthropic Society. It was founded in 1731 to support Ireland to thrive economically and culturally. Funded by their commercial operations, the RDS continues this mission today through their philanthropic work programme that spans across science, the arts, agriculture, business and equestrianism. The RDS Venue has 10 multipurpose conference & exhibition halls, 15 breakout & meeting rooms, and an outdoor stadium. This is over 22,000 square metres of iconic, interconnecting spaces that can be used individually or combined to cater for events of every type and size.
The goal of our Managed Print Services team is to work in partnership with the RDS to devise the optimum solution for the Society’s needs. Our team tailored a solution to satisfy the individual requirements across the wider campus and benefited the overall organisation through increased productivity and cost savings.
Senan Healy, Library & Information Systems Manager, RDS says;
“We’ve been using Stacked for more than five years now and we have recently renewed our contract with them.
Over the past five years we have completely streamlined our printing process. We previously dealt with 3 different suppliers, which were amalgamated into one, saving us both time and money.
Stacked supply us with HP printers and toners and also provide any maintenance we need. They manage our toner levels remotely, so we don’t even need to place an order; it’s delivered when it’s required. We know that our printers are taken care of so that’s one less thing to worry about. We also know what our printing costs are going to be for the year.
For the past five years they have supported us in printing more than 700,000 pages each year. As our operation has grown, Stacked have consistently monitored our requirements and advised us accordingly. Upon the recent renewal of our contract, we upgraded to new HP Future Smart devices and added six additional devices. We also implemented some software upgrades, including HP Access Control and a full secure print solution on the entire fleet for all of our staff across the entire organisation.
The addition of HP Access Control means that we now have full transparency on our costs by department which is a big plus.
What sets Stacked apart is the level of service they provide. Our account manager is a great support. He’s in regular contact and deals with any issues efficiently.
One of the best things about Stacked is their flexibility. During some of our events, like the Dublin Horse Show, our printing needs increase and they supply extra printers during those times and then take them away again when they’re no longer needed.
During the original tender process, we were back and forth a lot with them and I remember that they were willing and able to go the extra mile. They adapted their business model to suit our needs and that makes all the difference.”
The redeployment went very smoothly. The engineer was experienced and efficient in working with our team to get all printers installed with the minimum amount of fuss. We have had no major issues since the printers went in so our contact with after sales and service has been low. That for us is a win. I would not hesitate to recommend Stacked to a friend or a colleague.”
RDS, Managed Print Services Customer, Dublin 4